Terms of Service

Version 2026-06-03-v1 · For the VLP broker portal at vlp.london.

These Terms govern your use of the broker portal operated by Vita Libertas Proprietas Ltd (“VLP”, “we”, “us”), a company registered in England and Wales. By accepting an invite, creating an account, or otherwise using the portal you (“you”, the “User”) agree to these Terms.

1. The Service

VLP provides a software platform (the “Service”) for property brokerages and their authorised staff to: browse live property availability shared by participating developments; register prospective clients; place 24-hour holds on units; create reservation forms; and communicate with co-brokers within the platform.

The Service is provided to professional users only. It is not a consumer-facing product. VLP is a software provider; we are not a party to any property transaction conducted through the platform and we do not act as estate agent, financial adviser, or legal adviser.

2. Accounts & access

Access to the Service is by invitation. Accounts are issued in two roles:

• Broker — an individual broker working at a participating brokerage.
• Company admin — a designated administrator at a participating brokerage with authority to manage their own team.

You are responsible for: (a) keeping your account credentials secret; (b) the accuracy of information you submit; (c) any activity conducted under your account. You must notify VLP promptly if you suspect unauthorised access at hello@vlp.london.

3. Acceptable use

You agree not to:

• Register clients you do not have a genuine professional relationship with, or use lead-registration features to lock other brokers out of legitimate clients.
• Place holds on units you have no genuine intent to convert into reservations.
• Share any data accessed via the Service with anyone outside your brokerage, except where required for a transaction you are legitimately working on.
• Attempt to reverse-engineer, scrape, or programmatically extract data from the Service beyond the published API endpoints (if any).
• Send unsolicited marketing communications using contact data obtained from the Service.
• Use the Service to facilitate any unlawful activity, including but not limited to money laundering, sanctions breaches, or fraud.

We may suspend or terminate accounts where we reasonably believe these provisions have been breached, without notice in serious cases.

4. Data ownership & processing

Your data. Lead, hold, and reservation data you create remains the property of your brokerage. VLP processes it on your behalf to deliver the Service.

VLP’s data. Property availability data provided by developments (units, prices, statuses), platform analytics, and aggregate non-identifying usage data remain the property of VLP and the participating developments.

We process personal data in line with our Privacy Policyand the UK GDPR. Where VLP acts as a data processor on your brokerage’s behalf, the terms of a Data Processing Agreement (available on request) apply.

5. Lead collision rules

The Service includes a duplicate-detection mechanism: where a lead is already registered to another brokerage, attempts by a different brokerage to register or hold for the same lead are blocked, and the originating broker is notified. You acknowledge that:

• First-in-time registration determines ownership for as long as the lead remains active in the platform.
• Disputes about lead ownership are between the brokerages involved. VLP will retain technical evidence of registration times and surface it on request, but will not arbitrate commercial disputes.

6. Availability of the Service

We aim to keep the Service available 24/7 but make no contractually-binding uptime commitment. We may perform maintenance and may suspend the Service for reasonable periods without notice where required for security or stability.

7. Fees

Where the Service is provided to your brokerage under a paid subscription, the fees, payment terms, and renewal conditions are set out in the order form or commercial agreement with your brokerage. Individual users do not pay VLP directly.

8. Limitation of liability

To the maximum extent permitted by law: (a) VLP is not liable for any indirect, incidental, consequential, or pure economic loss arising from your use of the Service; (b) VLP’s total aggregate liability arising under or in connection with these Terms in any 12-month period is limited to the fees paid by your brokerage to VLP in that period (or, if no fees are paid, £100).

Nothing in these Terms excludes liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) any liability that cannot be excluded under English law.

9. Termination

You may stop using the Service at any time. We may suspend or terminate your account on notice if you breach these Terms or for any other reason on 30 days’ notice. On termination, your access ends; data created by you will be retained for up to 12 months for audit and dispute purposes, then deleted, except where a longer retention is required by law.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will require you to re-accept the new version on next sign-in. The version of the Terms you accepted is recorded against your account.

11. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising under them.

12. Contact

Questions about these Terms can be sent to hello@vlp.london.